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UK debt charities record surge in post-Christmas distress calls

Across the country, many households are finding it difficult to meet basic financial obligations, resulting in a sharp rise in phone calls and online enquiries to support organisations.

According to StepChange, one of the UK’s leading debt charities, its website recorded 3,958 visits on Christmas Day alone, while a combined total of 15,401 visits were logged on New Year’s Eve and New Year’s Day.

Similarly, the Money Advice Trust, which operates the National Debtline, disclosed that it received 1,365 calls on the first Monday of January, marking the busiest day in the service’s history.

Meanwhile, Money Wellness, a free debt and money advice provider, revealed that about one-fifth of all enquiries around the turn of the year were made between 10:00 p.m. and 3:00 a.m.

Commenting on the trend, the Head of Advice at Money Wellness, Ms Sebrina McCullough, said the volume of requests during the festive period was unprecedented.
She explained that many people feel compelled to spend during the holidays despite financial pressure, adding that anxiety often peaks late at night when individuals reach out for help.

Sharing a personal experience, Mr Dave Murphy, who previously spoke to the BBC about his financial struggles, said losing his job while undergoing a divorce caused his credit card debt to rise to between £20,000 and £25,000.

He described the situation as overwhelming, noting that fear, insecurity and the pressure of meeting creditors’ demands made daily life extremely difficult.

Murphy, who now works in the insurance sector, said he is gradually paying off his debts and hopes his story will encourage others facing similar challenges.

He advised people experiencing financial hardship to seek help early, warning that delays often make recovery more difficult.
Reports indicate that households are under growing strain from rising rent, council tax and energy bills.

Data from the Bank of England also shows an increase in credit card borrowing, suggesting that the rising cost of living is pushing more people into debt.