Guaranty Trust Bank (GTBank) has apologized to its customers for the delays and disruptions in transaction processing caused by its recent system upgrade.
In a public statement released on Wednesday, the bank thanked its customers for their patience, understanding, and unwavering support during this challenging period.
The bank acknowledged the significant impact the upgrade had on its customers’ personal and business activities.
However, GTBank assured them that the technical issues encountered during the transition have now been resolved, and the bank’s systems are fully operational.
Below is an excerpt from the bank’s message:
Dear Valued Customer,
We deeply appreciate your trust and support during our transition to the new Finacle Suite of Core Banking Systems. While this upgrade was aimed at improving agility, adaptability, and service delivery, we acknowledge the delays and interruptions it caused.
We sincerely apologize for the inconvenience and thank you for your patience and understanding. Your belief in us and your willingness to stay with us through this period of disruption mean everything to us.
Moving forward, we are committed to delivering seamless service experiences and ensuring that our relationship with you remains strong. Every effort we make will be focused on maintaining the highest standards of service and enhancing your banking experience.
Thank you for choosing GTBank.
GTBank also reaffirmed its dedication to continuous improvement, promising to prioritize customer satisfaction and uphold the standards expected by its clients.
