Nigeria’s largest telecom operator, MTN, has apologised to customers following widespread outrage over a sudden 200% increase in the price of its 15GB data bundle.
Subscribers were shocked when the cost of the weekly 15GB plan jumped from N2,000 to N6,000, sparking backlash on social media on Wednesday.
In a message shared online on Thursday, MTN acknowledged the frustration of its users, admitting that the abrupt price hike was a misstep.
“To our 15GB digital bundle lovers, you dey vex. We know. We know how upsetting it must have been to wake up to a 200% increase on your favourite bundle.
“We could give several reasons and explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
The company further appealed to customers not to remain angry, referencing the Valentine season in its message.
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die, and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
Tariff Hike Across Telecom Sector
While MTN has taken the lead in increasing prices, other telecom operators like Airtel and Globacom are expected to follow after the Nigerian Communications Commission (NCC) approved a 50% tariff increase in January.
However, the Nigeria Labour Congress (NLC) has strongly opposed the move, demanding an immediate reversal of the price hike by telecom companies.
